How can I make a return or exchange?
How can I track my exchange order status?
Once your exchange order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.
What's your return/exchange policy?
We have a 100-day return and exchange policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Previous Generation items are final sale. If an item is final sale, it is listed as such on the page you purchased from.
We understand that while we trust that our products are designed, produced, and manufactured in the best way possible, there's always room for improvement. We want you to be 100% happy and understand it may take our community a few tries to find that perfect fit, feel, and aesthetic exactly for you. We offer free shipping, returns, and exchanges on any item that has not been used or altered as a favor for your support, understanding, and flexibility.
If you need to make a return or exchange and are in the U.S., you can do so directly from your online account. Please note, to initiate returns/exchanges, an online account is required.
If you have any issues please email us at firstname.lastname@example.org.
Any items returned that are altered, washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited.
Can I get a refund for a damaged item that I’ve worn?
We are unable to accept returns for items that have been damaged via dry-cleaning, faulty care, accidents, etc.
For items that has been damaged as a sign of manufacturing defect or faulty quality (though rare). If this happens to your gear, please email us at email@example.com with the following information:
Your first and last name used to order
Your order number for the damaged gear
Description of the damage
Photo(s) of the damage
If this happens, we can help with either getting a replacement item or repairing the damaged item.
Can I return an item that is used and undamaged?
You’re more than welcome to try on the gear at home and decide if you like the gear, if not, then the gear is still returnable.
We typically cannot take back merchandise that has been used. Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it or would like a different color is not permitted. If you have any questions, please email us at firstname.lastname@example.org.
Do I have to pay for my return label?
We offer free shipping, returns, and exchanges on any gear that has not been used or altered/tailored as a favor for your support, understanding, and flexibility.
When will my return be processed?
Please allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.