- DO YOU SHIP WORLDWIDE?
- DO YOU SHIP TO APO/FPO ADDRESSES?
- DO YOU SHIP TO P.O. BOXES?
- HOW CAN I PAY?
- I HAVE A COUPON OR DISCOUNT CODE, WHERE DO I ENTER IT?
- CAN I CANCEL MY ORDER?
- IF I SELECT STANDARD SHIPPING , WHEN WILL MY ORDER ARRIVE?
- HOW CAN I TRACK MY ORDER?
- HOW DO I MAKE A RETURN?
- WHEN WILL MY RETURN BE PROCESSED?
- HOW CAN I CHANGE MY USERNAME AND/OR PASSWORD?
- HOW DO I CONTACT CUSTOMER SERVICE?
- HOW DO I PURCHASE OR REDEEM A SKORA GIFT CARD?
- HOW DO I REMOVE MYSELF FROM YOUR MAILING LIST?
DO YOU SHIP WORLDWIDE?
SKORA only ships products within the United States. We hope to add Canada, Mexico, and other countries to our shipping capabilities as soon as 2021.
DO YOU SHIP TO P.O. BOXES?
SKORA ships to P.O. boxes via Standard Shipping. Orders to such addresses are not eligible for expedited shipping.
HOW CAN I PAY?
We accept Visa, MasterCard, American Express, and Discover. You can also pay via PayPal or Amazon Payments. Please make sure your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if the billing information is not 100% accurate.
I HAVE A COUPON/DISCOUNT CODE, WHERE DO I ENTER IT?
You will able to enter your code during the checkout process, before completing your order. Our site only allows one discount code per order. Any automatic codes will override a manual one.
CAN I CANCEL MY ORDER?
Orders are automatically routed once placed and typically cannot be canceled, but we'll try to help if we can. Contact us via email with your request and Order number.
IF I SELECT STANDARD SHIPPING , WHEN WILL MY ORDER ARRIVE?
Orders placed Monday through Friday before 2pm Pacific time (PT) ship out the same day. Standard shipping time is between 3-7 days to the continental U.S. You will receive an email with a Tracking # once your order ships.
HOW DO TRACK MY CURRENT ORDER?
Once your order has been shipped, you will receive a Shipment Confirmation email that includes a tracking number. If you do not receive this, please contact us via email.
HOW DO I MAKE A RETURN?
Our returns / exchange policy is 100 days from date of delivery. Please visit our Returns policies for instructions on how to return an item.
WHEN WILL MY RETURN BE PROCESSED?
Please allow up to 2-3 weeks for our warehouse to inspect your return and process your Refund. Go to our Return & Exchanges Policy page for more information. Refund policy.
HOW DO I CONTACT CUSTOMER SERVICE?
You can reach SKORA customer service by email email@example.com.
HOW DO I PURCHASE OR REDEEM A SKORA GIFT CARD?
You can purchase gift cards here. Gift card codes are redeemed at checkout.
Unfortunately, we can no longer accept any gift cards or discount codes from 2018 or before.
HOW DO I REMOVE MYSELF FROM YOUR MAILING LIST?
We sure hope you won’t! If you need to go, just click the "unsubscribe" link at the bottom of the email. You’ll be removed from future emails (and we’ll always welcome you back to the tribe).