Frequently Asked Questions

  • Do you ship worldwide?
    Yes. We offer international shipping UPS, depending on availability. Please note: Customers are responsible for any applicable duties, taxes, or brokerage fees levied on the delivery of their orders. Orders are shipped from the United States.
  • Do you ship to APO/FPO addresses?
    At this time we do not ship to APO/FPO addresses.
  • Do you ship to P.O. boxes?
    Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
  • How can I pay?
    We accept Visa, MasterCard, American Express, Discover, and PayPal. Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.
  • I have a Coupon/Discount Code, where do I enter it?
    You will be able to enter your code during the checkout process before completing your order.
  • Why can’t I add more items to my cart?
    You can add a maximum of six (6) different items per order OR a total Cart maximum of US$950 per order, whichever occurs first.
  • I just placed a pre-order, now what?
    We will notify you with an estimated shipping date shortly. Once your order ships you will receive a Shipment Confirmation email with tracking information. You credit card is not charged until the product ships.
  • Can I cancel my order?
    Yes, as long as product has not yet shipped. Email us at and include your Order Number. If your product has shipped you will need to Return the product to us before a Refund can be processed.
  • If I select the free UPS Ground Shipping method, when will my order arrive?
    Most orders ship within 1 business day of being processed. A business day is Monday-Friday, excluding Holidays.
  • How can I track my current order placed on
    Once your order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.
  • How do I return an item?
    View our Returns policies for directions on how to return an item.
  • When will my return be processed?
    Please allow up to 2 weeks for our warehouse to inspect your return and process your Refund. View our Refund policy.
  • How can I change my username and/or password?
    You can edit your account details on the My Account Page.
  • How do I contact customer service?
    You may reach SKORA customer service by email, Monday - Friday, 9am-5pm Pacific time.
  • How do I purchase or redeem a SKORA gift card?
    You may purchase gift cards here. Using them is easy, just enter the gift card code at the time of checkout.
  • How do I remove myself from your mailing list?
    Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list if you click on it.
  • Do you offer PRO DEALS or Offers?
    Yes, please visit