Frequently Asked Questions
- Do you ship worldwide?
- Do you ship to APO/FPO addresses?
- Do you ship to P.O. boxes?
- How can I pay?
- I have a Coupon/Discount Code, where do I enter it?
- Why can’t I add more items to my shopping bag?
- I just placed a pre-order, now what?
- Can I cancel my order?
- If I select the free FedEx Ground Shipping method, when will my order arrive?
- How can I track my current order placed on www.skorarunning.com?
- Can I checkout as a “Guest”, rather than signing up for an account.
- How do I return an item?
- When will my return be processed?
- Which retailers carry SKORA products?
- How can I change my username and/or password?
- How do I contact customer service?
- How do I purchase or redeem a SKORA gift card?
- How do I remove myself from your mailing list?
- Do you offer PRO DEALS or Offers?
Do you ship worldwide?
Yes. We offer international shipping via USPS and/or FedEx, based on availability.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to SKORA, if necessary.
Do you ship to P.O. boxes?
Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
How can I pay?
We accept the following types of credit cards: Visa, MasterCard, American Express and Discover. Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.
I have a Coupon/Discount Code, where do I enter it?
When you are ready to place your order go to the “My Cart” page, found in the top toolbar of our site, enter your code, click Apply and then click the Checkout button to complete your order.
Why can’t I add more items to my shopping bag?
You can add a maximum of six (6) different items per order OR a total Cart maximum of US$950 per order, whichever occurs first.
I just placed a pre-order, now what?
We will notify you with an estimated shipping date shortly. Once your order ships you will receive a Shipment Confirmation email with tracking information. You credit card is not charged until the product ships.
Can I cancel my order?
Yes, as long as product has not yet shipped. Please provide us with your Order Number by contacting us at firstname.lastname@example.org or call 800-401-2231 (Toll-Free US/CAN) or direct +1-503-847-9040. If your product has shipped you will need to Return the product to us before a Refund can be processed.
If I select the free FedEx Ground Shipping method, when will my order arrive?
Most orders ship within 1 business day of being processed. A business day is Monday-Friday, excluding Holidays.
How can I track my current order placed on www.skorarunning.com?
Once your order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.
Can I checkout as a “Guest”, rather than signing up for an account.
Yes, you can checkout as a Guest. We recommend creating an account so you may view your current order status, review your order history, and experience quicker checkout on future purchases.
How do I return an item?
View our Returns policies for directions on how to return an item.
When will my return be processed?
Please allow 5-7 business days for our warehouse to inspect your return and process your Refund or Exchange. View our Refund policy.
Which retailers carry SKORA products?
We will make a Retail Locator tool available soon.
How can I change my username and/or password?
You can edit your account details on the My Account Page.
How do I contact customer service?
You may reach SKORA customer service by email email@example.com or through our Toll-Free number 1-800-401-2231, ext.2 (US/CAN) or direct +1-503-847-9040.
How do I purchase or redeem a SKORA gift card?
We will begin offering gift cards soon.
How do I remove myself from your mailing list?
Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list if you click on it. You can also email us at firstname.lastname@example.org.
Do you offer PRO DEALS or Offers?
Yes, we offer generous discounts on our products for Pro’s, exclusively on Promotive.com.